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Can't install Penumbra from GamersGate
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OneShot Offline
Junior Member

Posts: 48
Joined: Feb 2008
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Post: #1
Solved: 8 Months, 4 Weeks, 2 Days, 22 Hours, 42 Minutes, 31 Seconds ago Can't install Penumbra from GamersGate

I use vista... and I did not know when downloading the game that the installer from what I can see doesn't even support vista. Absolutely hilarious. Now I am sitting here digging through the internet trying to find a fix. This is what I get for buying a game online. Is anyone else having the same problems, or possibly can find a fix?

Shopping at Gamersgate is almost the easiest thing in the world. Just follow these instructions:
1. Buy
2. Download (if possible)
3. E-mail support@Gamersgate.com to figure out why your product isn't working!
4. Wait for a representative to respond.
5. Awaiting step 4 to be completed...
02-11-2008 10:07 PM
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Thomas Offline
Frictional Games

Posts: 2,456
Joined: Apr 2006
Reputation: 44
Post: #2
Solved: 8 Months, 4 Weeks, 2 Days, 22 Hours, 42 Minutes, 31 Seconds ago RE: Can't install Penumbra from GamersGate

Please contact GamersGate at support@gamersgate.com
02-11-2008 10:09 PM
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OneShot Offline
Junior Member

Posts: 48
Joined: Feb 2008
Reputation: 0
Post: #3
Solved: 8 Months, 4 Weeks, 2 Days, 22 Hours, 42 Minutes, 31 Seconds ago RE: Can't install Penumbra from GamersGate

And wait 2 days before they get back to me giving me the run around with directions I already followed on their FAQ? I'll just resort to other methods.

Shopping at Gamersgate is almost the easiest thing in the world. Just follow these instructions:
1. Buy
2. Download (if possible)
3. E-mail support@Gamersgate.com to figure out why your product isn't working!
4. Wait for a representative to respond.
5. Awaiting step 4 to be completed...
02-11-2008 10:10 PM
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OneShot Offline
Junior Member

Posts: 48
Joined: Feb 2008
Reputation: 0
Post: #4
Solved: 8 Months, 4 Weeks, 2 Days, 22 Hours, 42 Minutes, 31 Seconds ago RE: Can't install Penumbra from GamersGate

I just saw someone else with the exact same problem. Syptoms:


When you try to install Penumbra: Black Plague

A DOS window pops up for about a second and goes away.

Thats it, nothing else. Trying to reinstall it now... I bet you everyone with vista is going to have this problem if you buy Black Plague from GamersGate.

Shopping at Gamersgate is almost the easiest thing in the world. Just follow these instructions:
1. Buy
2. Download (if possible)
3. E-mail support@Gamersgate.com to figure out why your product isn't working!
4. Wait for a representative to respond.
5. Awaiting step 4 to be completed...
02-11-2008 10:23 PM
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OneShot Offline
Junior Member

Posts: 48
Joined: Feb 2008
Reputation: 0
Post: #5
Solved: 8 Months, 4 Weeks, 2 Days, 22 Hours, 42 Minutes, 31 Seconds ago RE: Can't install Penumbra from GamersGate

[Image: ridiuclouserorrox8.jpg]

Shopping at Gamersgate is almost the easiest thing in the world. Just follow these instructions:
1. Buy
2. Download (if possible)
3. E-mail support@Gamersgate.com to figure out why your product isn't working!
4. Wait for a representative to respond.
5. Awaiting step 4 to be completed...
02-11-2008 10:38 PM
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Penumbra Offline
Senior Member

Posts: 325
Joined: Nov 2007
Reputation: 0
Post: #6
Solved: 8 Months, 4 Weeks, 2 Days, 22 Hours, 42 Minutes, 31 Seconds ago RE: Can't install Penumbra from GamersGate

Thats the exact thing that happens to me, but we can get any help here. It's not the developers responsibility. I would think that its the publishers, paradox, but since a few days ago gamersgate recieved the rights to it. So I don't know. GamerGate doesn't seam to have a good complaint system. No forums. I suppose mabey Paradox could send us the files if we email them the order form that GamersGate emailed us, but probolly not. I guess we'll just have to wait.
02-11-2008 11:17 PM
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OneShot Offline
Junior Member

Posts: 48
Joined: Feb 2008
Reputation: 0
Post: #7
Solved: 8 Months, 4 Weeks, 2 Days, 22 Hours, 42 Minutes, 31 Seconds ago RE: Can't install Penumbra from GamersGate

Yeah the other guy is hopeless.

[Image: main_howitworks.png]

Isn't that picture hilarious? Ahahahaha....

Shopping at Gamersgate is almost the easiest thing in the world. Just follow these instructions:
1. Buy
2. Download (if possible)
3. E-mail support@Gamersgate.com to figure out why your product isn't working!
4. Wait for a representative to respond.
5. Awaiting step 4 to be completed...
02-12-2008 12:22 AM
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Penumbra Offline
Senior Member

Posts: 325
Joined: Nov 2007
Reputation: 0
Post: #8
Solved: 8 Months, 4 Weeks, 2 Days, 22 Hours, 42 Minutes, 31 Seconds ago RE: Can't install Penumbra from GamersGate

lol, yeah. I think they might of left out a step.
02-12-2008 12:29 AM
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OneShot Offline
Junior Member

Posts: 48
Joined: Feb 2008
Reputation: 0
Post: #9
Solved: 8 Months, 4 Weeks, 2 Days, 22 Hours, 42 Minutes, 31 Seconds ago RE: Can't install Penumbra from GamersGate

Penumbra Wrote:lol, yeah. I think they might of left out a step.

Lmfao...so ridiculous...

Shopping at Gamersgate is almost the easiest thing in the world. Just follow these instructions:
1. Buy
2. Download (if possible)
3. E-mail support@Gamersgate.com to figure out why your product isn't working!
4. Wait for a representative to respond.
5. Awaiting step 4 to be completed...
02-12-2008 12:34 AM
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Penumbra Offline
Senior Member

Posts: 325
Joined: Nov 2007
Reputation: 0
Post: #10
Solved: 8 Months, 4 Weeks, 2 Days, 22 Hours, 42 Minutes, 31 Seconds ago RE: Can't install Penumbra from GamersGate

So, by any chance were you the other person who voted it 5 stars before you played it, like me? Smile
02-12-2008 12:39 AM
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