Unable to download game?

[HyperOnyx]

I just bought the Penumbra Collection through the FG online store and when I tried to download the game through the Frictional Games shelf it said that there was no such purchase. Any help or advice would be much appreciated.

[jens]

Hi, the company running the store did some maintenance to the system so I think there were some problems due to that. Please send your order number to me in a pm or to the support email address so that I can look it up and fix.