Crash on loading screen

[Indrid]

I'm hoping someone can help me out with this. I'm able to launch the game and I can get through the intro where it asks you to set your gamma correction, then once it starts loading, the game crashes and flickers from the loading screen to the in-game cursor on a black background and cycles through that until the game crashed and I get an error message saying the Nvidia OpenGL driver crashed with error #2 (whatever that means). Just to help in troubleshooting, I'm running a GeForce 9800 GX2 on Windows 7 64-bit and I purchased the game through Steam.

So far I've tried disabling my secondary monitor, turning off v-sync and running the game in different lower resolutions and quality settings.

Hoping you can help.

[jens]

post the hpl.log from My Documents/Amnesia/

I'm guessing you need to download the latest drivers available from Nvidia.com and install them to fix the problem.

[Indrid]

(11-25-2010 06:03 AM)jens Wrote:  post the hpl.log from My Documents/Amnesia/

I'm guessing you need to download the latest drivers available from Nvidia.com and install them to fix the problem.

I have the most recent drivers listed from Oct 25th, 260.99 I believe. Here's the log you asked for:


Version 1.10
-------- THE HPL ENGINE LOG ------------
Engine build ID 20100818114615

Creating Engine Modules
--------------------------------------------------------
Creating graphics module
Creating system module
Creating resource module
Creating input module
Creating sound module
Creating physics module
Creating ai module
Creating gui module
Creating generate module
Creating haptic module
Creating scene module
--------------------------------------------------------

Initializing Resources Module
--------------------------------------------------------
Creating loader handlers
Creating resource managers
Adding loaders to handlers
--------------------------------------------------------

Initializing Graphics Module
--------------------------------------------------------
Init lowlevel graphics: 1920x1200 bpp:32 fs:1 ms:0 gpufmt:2 cap:'Amnesia - The Dark Descent - Loading...' pos-1x-1)
Setting video mode: 1920 x 1200 - 32 bpp
Init Glew...OK
Setting up OpenGL
Vendor: NVIDIA Corporation
Renderer: GeForce 9800 GX2/PCI/SSE2
Version: 3.3.0
Max texture image units: 32
Max texture coord units: 8
Max user clip planes: 6
Two sided stencil: 1
Vertex Buffer Object: 1
Anisotropic filtering: 1
Max Anisotropic degree: 16
Multisampling: 1
Texture compression: 1
Texture compression S3TC: 1
Auto generate MipMaps: 1
Render to texture: 1
Max draw buffers: 8
Max color render targets: 8
Packed depth-stencil: 1
Texture float: 1
GLSL Version: 3.30 NVIDIA via Cg compiler
ShaderModel 2: 1
ShaderModel 3: 1
ShaderModel 4: 1
OGL ATIFragmentShader: 0
Setting up G-Bugger: type: 0 texturenum: 3
Adding engine materials
Initializing DevIL
Vendor String: Abysmal Software
Version String: Developer's Image Library (DevIL) 1.6.8pre Aug 12 2006
Version Number: 168
Adding engine post effects
--------------------------------------------------------

Initializing Sound Module
--------------------------------------------------------
Initializing OpenAL
Available OpenAL devices:
0. Generic Software on Speakers (Creative SB X-Fi)
1. Generic Software on SPDIF Out (Creative SB X-Fi)
2. Generic Software on Digital Audio (S/PDIF) (Sound Blaster X-Fi Xtreme Audio)
3. Generic Software on Speakers (Sound Blaster X-Fi Xtreme Audio)
4. Generic Software on Headphones (Sound Blaster X-Fi Xtreme Audio)
5. SB X-Fi Audio [EC00](OpenAL default)
6. Digital Audio (S/PDIF) (Sound Blaster X-Fi Xtreme Audio)
7. Speakers (Sound Blaster X-Fi Xtreme Audio)
8. Headphones (Sound Blaster X-Fi Xtreme Audio)
Trying to open device 'Generic Software on Speakers (Creative SB X-Fi)'... Success!
Number of mono sources: 32
Streaming setup: 4 Buffers x 262144 bytes each
--------------------------------------------------------

Initializing Game Module
--------------------------------------------------------
Adding engine updates
Initializing script functions
--------------------------------------------------------

User Initialization
--------------------------------------------------------
--------------------------------------------------------

Game Running
--------------------------------------------------------
-------- Loading map 'menu_bg.map' ---------
Cache Loading: 1137 ms
Entities: 227 ms
Compilation: 1 ms
Total: 1375 ms
Meshes created: 25
Bodies created: 5
-------- Loading complete ---------

[Indrid]

Sorry to bump, just wondering if this will be patched or if there's something I can do to fix this problem.

[jens]

Try to verify the cache for the game and also make sure to not run any other programs at the same time as the game. Perhaps disable any sort antivirus or similar that might cause a conflict, try to run the game as admin or other things like that. It's likely some sort of specific conflict or a setting for the graphics card perhaps causing the problem.

[Indrid]

Okay, I tried verifying the game cache, everything came back okay. I tried deleting the game and reinstalling it over steam, everything went fine. I tried running the game with the default forceware settings, it freaks out again. I tried turning off certain features in the launcher and I at least got to the title screen. Then I tried starting a new game, it begins freaking out again.

Let me also reiterate I don't have these issues with any other game, direct3d or opengl.

[jens]

Don't really have any ideas sorry, have you checked the trouble shooting guide? http://www.frictionalgames.com/forum/thread-3754.html