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+--- Forum: Technical Support - Amnesia: The Dark Descent (https://www.frictionalgames.com/forum/forum-31.html)
+--- Thread: [HELP!] Game keeps crashing (/thread-5992.html)
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[HELP!] Game keeps crashing - delta301 - 01-01-2011
Hello there.
Tonight I purchased Amnesia: The Dark Descent for Windows. I purchased it through Steam and installed it as soon as I had bought it.
However, I keep getting a weird error before the game has even launched properly. A small window comes up asking me to change my graphics settings and so on. Then I click Launch Game and it crashes right away, before I get any further.
![[Image: fuckingerror.jpg]](http://www.anti-hackers.co.uk/images/fuckingerror.jpg)
I have included the image above so you can see what error I am getting. I have tried all that I know from restarting my computer to changing the graphics.
Please help me, I am dying to play this game!
Cheers for any help.
-Delta
RE: [HELP!] Game keeps crashing - xiphirx - 01-01-2011
Computer specs?
hpl.log from my documents/amnesia
launcher.log from the same place
RE: [HELP!] Game keeps crashing - delta301 - 01-01-2011
This is copied from DxDiag right now.
------------------
System Information
------------------
Time of this report: 1/1/2011, 00:47:38
Machine name: LEWISPC
Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)
Language: English (Regional Setting: English)
System Manufacturer: Acer
System Model: Aspire M1200/3200/5200
BIOS: Default System BIOS
Processor: AMD Phenom™ 9550 Quad-Core Processor (4 CPUs), ~2.2GHz
Memory: 4096MB RAM
Available OS Memory: 3328MB RAM
Page File: 1621MB used, 5031MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode
Any help?
RE: [HELP!] Game keeps crashing - xiphirx - 01-01-2011
Thanks for completely ignoring what I asked of you.
Quote:Computer specs?
hpl.log from my documents/amnesia
launcher.log from the same place
RE: [HELP!] Game keeps crashing - delta301 - 01-01-2011
Sorry mate, but that wasn't very clear in your reply. What do you need from these two files?
RE: [HELP!] Game keeps crashing - xiphirx - 01-01-2011
all of the file, just attach both.
RE: [HELP!] Game keeps crashing - delta301 - 01-01-2011
[attachment=979]
[attachment=980]
Attachments should be included above now.
Cheers
-Delta
RE: [HELP!] Game keeps crashing - ragnarok612 - 01-01-2011
i also have the same problem as Delta301
my graphic card is a ATI mobility radeon 9600/9700
I've also checked if there was any new drivers for this card but there hasn't been one since like 2008
everytime I press Launch game it just crashes with the black box appearing
RE: [HELP!] Game keeps crashing - xiphirx - 01-02-2011
Hm... What graphics card do you have? It seems as if the game is trying software rendering...
RE: [HELP!] Game keeps crashing - delta301 - 01-02-2011
My graphics card is a GeForce 8600 GT. Not really experienced any graphics problems the whole time I've had the computer.