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+--- Forum: Technical Support - Amnesia: The Dark Descent (https://www.frictionalgames.com/forum/forum-31.html)
+--- Thread: Black Screen on Hp Laptop (/thread-9686.html)
RE: Black Screen on Hp Laptop - plutomaniac - 08-15-2011
I need to know the exact model. For example HP Pavilion dv6-2112sa Notebook PC
RE: Black Screen on Hp Laptop - sergeantamazing - 08-16-2011
How do you find out the numbers/letters in the section where you put "2112sa", exactly? (I actually had this problem on the support site as well)
RE: Black Screen on Hp Laptop - plutomaniac - 08-16-2011
I don't know that. Look at the laptop or underneath. There has to be a model name somewhere there...
RE: Black Screen on Hp Laptop - sergeantamazing - 08-16-2011
6100 CTO. This wasn't listed on the HP website.
RE: Black Screen on Hp Laptop - plutomaniac - 08-16-2011
You do not have Intel HD but Mobile Intel 945GM Express Chipset Family. This card is below requirements to play the game.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=2093&lc=en&cc=us&dlc=en&sw_lang=&product=1844162#N243
RE: Black Screen on Hp Laptop - sergeantamazing - 08-17-2011
"This Operating system is not supported.
This window will now close."
You sure?
Plus the dxdiag read that chip type in my laptop is Intel® HD Grapics Family. The device name itself is Mobile Intel® HD Graphics.
RE: Black Screen on Hp Laptop - plutomaniac - 08-17-2011
Then your computer's name is not HP Pavilion dv6100 CTO Notebook PC
RE: Black Screen on Hp Laptop - sergeantamazing - 08-17-2011
Well that's what it said on the receipt. CTO means Custom To Order, right?
RE: Black Screen on Hp Laptop - plutomaniac - 08-17-2011
I know nothing about these things. You need to ask HP
RE: Black Screen on Hp Laptop - sergeantamazing - 08-17-2011
Alright. Last time I called customer service, the guy didn't help at all.