amnesia.exe caused an EXCEPTION

[Anxt]

Some people were having issues when playing my custom story (Abduction) that sound very very similar to this, and I am wondering if there is a hardware issue here as well.

Someone sent me the error they received, and this is what it said:

Spoiler below!

Number of Processors: 4
Processor Type: Intel Pentium
Windows OS: Windows 2000
Version 6.0000
Build Number 6002
Service Pack 2

Current Memory Load: 43
Total Physical Memory: 2147483647 bytes
Available Physical Memory: 1972989952 bytes
Total Virtual Memory: 2147352576 bytes
Available Virtual Memory: 1595297792 bytes
EAX=00000004 EBX=00000004 ECX=153EFF98 EDX=1C535D18 ESI=153EFF98
EDI=00000000 EBP=006CB084 ESP=123A65F8 EIP=1232EE18 FLG=00010206
CS=001B DS=0023 SS=0023 ES=0023 FS=003B GS=0000
EAX=00000004 EBX=00000004 ECX=153EFF98 EDX=1C535D18 ESI=153EFF98
EDI=00000000 EBP=006CB084 ESP=123A65F8 EIP=1232EE18 FLG=00010206
CS=001B DS=0023 SS=0023 ES=0023 FS=003B GS=0000
001B:0054AD8E Amnesia.exe
Intel® ICH9 Family USB Universal Host Controller - 2937, PID: 96
Intel® ICH9 Family USB Universal Host Controller - 2938, PID: 96
Intel® ICH9 Family USB2 Enhanced Host Controller - 293C, PID: 96
Intel® ICH9 Family USB Universal Host Controller - 2934, PID: 96
Intel® ICH9 Family USB Universal Host Controller - 2935, PID: 96
Intel® ICH9 Family USB Universal Host Controller - 2936, PID: 96
Intel® ICH9 Family USB Universal Host Controller - 2939, PID: 96
Intel® ICH9 Family USB2 Enhanced Host Controller - 293A, PID: 96
USB Composite Device, PID: 96
USB Mass Storage Device, PID: 96

Is this the same problem? I would really like to get to the bottom of this, as it is currently preventing multiple people from playing my story. Sorry if this is not relevant, I can post elsewhere if necessary.